Privacy Policy

1Pay.pk is a trading name and brand of Setlexor Services Private Limited ("1Pay.pk", "1Pay", "Company", "we", "our", or "us").

We are committed to protecting your privacy and handling information responsibly in accordance with applicable laws and industry best practices.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit the 1Pay.pk website or interact with our services.

1Pay.pk does not collect, store, process, or retain customers' payment card numbers, card verification values (CVV), banking credentials, internet banking passwords, PINs, or other sensitive financial information through this website.

We may receive limited information voluntarily provided by users when they:

• Contact us via email;
• Submit an inquiry through a contact form;
• Request information regarding our products or services;
• Communicate with our support team.

Such information may include:

• Full name;
• Email address;
• Company or business name;
• Telephone number;
• Information contained within your communication.

Any information voluntarily provided to us may be used solely for the following purposes:

• Responding to inquiries and requests;
• Providing information regarding our products and services;
• Communicating regarding merchant onboarding, business opportunities, or support requests;
• Maintaining the security, integrity, and operation of our website;
• Complying with applicable legal and regulatory obligations.

We do not sell, rent, lease, or trade personal information to third parties.

Our website may automatically collect limited technical information, including:

• IP address;
• Browser type and version;
• Device information;
• Operating system details;
• Website usage statistics;
• Referring websites and pages visited.

This information is collected solely for security monitoring, website administration, performance analysis, and service improvement purposes.

The 1Pay.pk website may use cookies and similar technologies to improve website functionality, security, and user experience.

Users may control or disable cookies through their browser settings. Disabling cookies may affect certain website features and functionality.

1Pay.pk does not sell or disclose personal information to third parties except:

• Where required by applicable law;
• In response to lawful requests from courts, regulators, law enforcement agencies, or competent authorities;
• To protect the rights, property, security, or legitimate interests of 1Pay.pk;
• To professional advisers, auditors, or service providers acting on our behalf under appropriate confidentiality obligations.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Information submitted through contact forms, email communications, onboarding inquiries, or support requests shall be retained only for as long as reasonably necessary to:

• Respond to inquiries;
• Maintain business records;
• Fulfill contractual obligations;
• Comply with applicable legal or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized.

Subject to applicable law, you may have the right to:

• Request access to information held about you;
• Request correction of inaccurate information;
• Request deletion of information where legally permissible;
• Object to certain processing activities;
• Submit a complaint to the relevant regulatory or supervisory authority.

Requests relating to personal information may be submitted using the contact details provided below.

The 1Pay.pk website may contain links to third-party websites, including banks, payment service providers, financial institutions, and other external websites.

We are not responsible for the privacy practices, content, security, or policies of such third-party websites. Users should review the privacy policies of those websites independently.

1Pay.pk reserves the right to amend or update this Privacy Policy at any time.

Any changes shall become effective upon publication on the website unless otherwise stated. Continued use of the website following publication constitutes acceptance of the updated Privacy Policy.

For questions regarding this Privacy Policy or privacy-related matters, please contact:

1Pay.pk — A Brand of Setlexor Services Private Limited

Email: support@1pay.pk

Website: www.1pay.pk

1Pay.pk operates as a payment aggregation and payment technology platform.

1Pay.pk does not collect, store, process, or retain customers' payment card numbers, banking credentials, internet banking passwords, PINs, or other sensitive financial account information through this website.

Payment processing, transaction authorization, settlement, and other regulated financial services are performed by licensed banks, financial institutions, and authorized payment partners in accordance with applicable laws and regulatory requirements.