Terms of Use

1Pay.pk is a trading name and brand of Setlexor Services Private Limited, a company duly incorporated under the laws of the Islamic Republic of Pakistan and registered with the Securities and Exchange Commission of Pakistan ("SECP").

Throughout these Terms of Use, the terms "1Pay.pk", "1Pay", "Company", "we", "our", and "us" refer to Setlexor Services Private Limited operating under the 1Pay.pk brand.

These Terms govern access to and use of the 1Pay.pk platform, including its payment gateway services, payment aggregation services, merchant dashboard, hosted checkout pages, payment links, application programming interfaces (APIs), reporting tools, and all related services made available by 1Pay.pk.

By registering for, accessing, integrating with, or using any 1Pay.pk service, you agree to be legally bound by these Terms.

1Pay.pk operates as a payment technology platform that facilitates payment acceptance and connectivity between merchants and authorized financial institutions, banks, payment service providers, mobile wallet operators, and other payment channels.

1Pay.pk is not a bank, deposit-taking institution, electronic money institution, money transfer operator, financial institution, or licensed payment service provider unless expressly stated otherwise.

1Pay.pk does not hold customer funds, maintain payment accounts, issue electronic money, accept deposits, provide lending services, or perform regulated financial services requiring separate regulatory authorization.

All regulated payment activities, including transaction authorization, processing, clearing, settlement, and fund transfers, are performed by licensed financial institutions and payment partners.

These Terms apply whenever you:

• Register for a Merchant Account;
• Access the Merchant Dashboard;
• Integrate with our APIs;
• Use payment links or hosted checkout solutions;
• Process transactions through the Platform;
• Access any website, software, application, or service provided by 1Pay.pk.

These Terms shall be read together with:

• Privacy Policy;
• Merchant Agreement;
• Refund Policy;
• Chargeback Policy;
• Acceptable Use Policy;
• Fee Schedule; and
• Any service-specific terms published by 1Pay.pk.

To use the Services, you must:

• Be legally capable of entering into binding contracts;
• Operate a lawful business;
• Provide accurate and complete information during onboarding;
• Maintain valid licenses, permits, and registrations applicable to your business activities.

1Pay.pk reserves the right to approve, reject, suspend, or terminate any application at its sole discretion.

Submission of an application does not guarantee approval.

Merchants approved by 1Pay.pk shall receive access to a Merchant Account and Dashboard.

The Merchant Dashboard enables merchants to:

• View transaction records;
• Access settlement information;
• Generate reports;
• Manage users and permissions;
• Access support services.

The Merchant Account is a technology interface only and shall not constitute a bank account, payment account, wallet, deposit account, or stored-value account.

1Pay.pk may provide:

• Payment Gateway Services;
• Payment Aggregation Services;
• Hosted Checkout Pages;
• Payment Links;
• API Services;
• Merchant Dashboard Services;
• Reporting and Reconciliation Tools;
• Fraud Monitoring Tools; and
• Related payment technology services.

1Pay.pk reserves the right to modify, update, suspend, restrict, or discontinue any Service at any time.

1Pay.pk provides technology infrastructure that facilitates the transmission of transaction data between merchants and payment partners.

1Pay.pk does not guarantee:

• Transaction approvals;
• Processing success rates;
• Continuous availability of payment channels;
• Settlement timelines;
• Processing outcomes.

All transactions remain subject to the rules, policies, and operational requirements of the relevant payment partner.

Settlement of transaction proceeds shall be performed through the relevant payment partners and financial institutions connected to the Platform.

Settlement schedules may vary depending on:

• Payment method;
• Banking schedules;
• Compliance reviews;
• Fraud investigations;
• Chargebacks;
• Regulatory requirements; and
• Operational circumstances beyond the control of 1Pay.pk.

Settlement timelines communicated by 1Pay.pk are estimates only and do not constitute a contractual guarantee.

The Merchant agrees to pay all applicable fees associated with the Services.

Fees may include:

• Transaction processing fees;
• Gateway fees;
• Integration fees;
• Refund fees;
• Chargeback fees;
• Subscription fees; and
• Other fees agreed between the parties.

1Pay.pk may revise fees upon prior notice to the Merchant.

All fees are exclusive of applicable taxes unless otherwise stated.

Merchants remain solely responsible for their refund policies and customer refund obligations.

1Pay.pk may provide technology tools that facilitate refund requests.

Refund processing remains subject to:

• Payment partner requirements;
• Banking procedures;
• Payment scheme rules; and
• Applicable laws.

1Pay.pk does not guarantee refund processing times.

The Merchant shall remain fully responsible for all chargebacks, retrieval requests, disputes, and transaction reversals.

1Pay.pk may:

• Notify Merchants of disputes;
• Request supporting documentation;
• Deduct chargeback amounts from future settlements;
• Recover losses arising from disputed transactions.

Chargeback decisions are determined by the applicable issuing bank, card network, payment scheme, or payment partner and shall be final.

The Services may not be used for:

• Illegal products or services;
• Fraudulent activities;
• Money laundering;
• Terrorist financing;
• Counterfeit goods;
• Intellectual property infringement;
• Unlicensed financial services;
• Pyramid schemes;
• Sanctioned transactions;
• Cryptocurrency services without prior written approval;
• Gambling activities without applicable licensing; or
• Any activity prohibited by law.

1Pay.pk reserves the right to suspend or terminate any account involved in prohibited activities.

Merchants are solely responsible for:

• Maintaining account security;
• Protecting passwords and API credentials;
• Restricting access to authorized personnel;
• Monitoring account activity.

Merchants must immediately notify 1Pay.pk of any suspected unauthorized access, security breach, or credential compromise.

All intellectual property rights relating to the Platform, Software, APIs, Documentation, Logos, Trademarks, Trade names, and Website content remain the exclusive property of Setlexor Services Private Limited or its licensors.

No rights are granted except those expressly provided under these Terms.

Each party shall keep confidential all non-public information obtained from the other party.

Confidential information shall not be disclosed except:

• With prior written consent;
• To professional advisers;
• To payment partners;
• As required by law;
• Pursuant to a court order or regulatory requirement.

These obligations shall survive termination of the relationship.

1Pay.pk may suspend, restrict, or terminate access to the Services immediately where:

• Fraud is suspected;
• Security concerns arise;
• Regulatory obligations require action;
• The Merchant breaches these Terms;
• Prohibited activities are detected;
• Continued access presents legal, financial, or reputational risk.

Either party may otherwise terminate the relationship by providing thirty (30) days' written notice.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, 1Pay.pk disclaims all warranties, express or implied, including warranties relating to:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Continuous availability;
• Error-free operation.

To the maximum extent permitted by applicable law, neither 1Pay.pk nor Setlexor Services Private Limited shall be liable for:

• Indirect losses;
• Consequential damages;
• Loss of profits;
• Loss of revenue;
• Loss of business opportunities;
• Loss of goodwill;
• Data loss.

The aggregate liability of 1Pay.pk arising from or relating to the Services shall not exceed the total fees paid by the Merchant to 1Pay.pk during the three (3) months preceding the event giving rise to the claim.

The Merchant agrees to indemnify, defend, and hold harmless 1Pay.pk, Setlexor Services Private Limited, its directors, officers, employees, affiliates, and agents against any claims, liabilities, damages, losses, penalties, costs, or expenses arising from:

• The Merchant's business activities;
• Violation of applicable law;
• Breach of these Terms;
• Customer claims;
• Fraudulent transactions;
• Chargebacks and disputes.

1Pay.pk shall not be liable for any delay or failure resulting from events beyond its reasonable control, including:

• Natural disasters;
• Government actions;
• Internet outages;
• Telecommunications failures;
• Cybersecurity incidents;
• Payment partner outages;
• Banking system failures;
• War, civil unrest, or labor disputes.

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiations.

Where resolution cannot be achieved amicably, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Karachi, Pakistan.

1Pay.pk reserves the right to modify these Terms at any time.

Revised Terms shall become effective upon publication on the Platform or website.

Continued use of the Services shall constitute acceptance of the revised Terms.

1Pay.pk — A Brand of Setlexor Services Private Limited

Website: www.1pay.pk

Email: Support@1pay.pk